Digital Templating Solutions (DTS) is a Sydney-based Australian business providing on-site digital templating services with decades of hands-on experience in steel fabrication and building. We work with architects, interior designers, cabinet makers and joiners, glass and mirror suppliers, aluminium window and door companies, architectural metal fabricators, stonemasons, and related trade professionals across Sydney and Australia.

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We operate under the following domains:
digitaltemplatingsolutions.com.au  |  digitaltemplatingsolutions.com  |  dt-solutions.com.au
Business name: Digital Templating Solutions  |  Trading as: DTS
Email: [name]@digitaltemplatingsolutions.com.au  |  Phone: [Insert]  |  ABN: [Insert]

If you have any questions about this policy or how we handle your information, please contact us using the details above.

We only collect personal information that is necessary to respond to your enquiries, provide our services, and improve your experience on our website.

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INFORMATION YOU PROVIDE DIRECTLY
When you contact us through our website enquiry form, by phone, or by email, we may collect:
• Your name
• Your phone number
• Your email address
• Your business name or trading name (if applicable)
• Details about your project or service enquiry
• Any other information you choose to include in your message

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INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, our hosting platform and analytics tools may automatically collect certain technical information, including:
• Your IP address
• Browser type and version
• The pages you visit and how long you spend on them
• The website that referred you to us (if any)
• Device type (desktop, mobile, tablet)

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This information is collected in aggregate and is used only to understand how our website is used and to improve its performance. It is not used to identify you personally.

We use the information we collect for the following purposes:

• To respond to your enquiries — When you submit a contact form or reach out to us directly, we use your contact details to reply to you promptly.
• To provide our services — If you engage DTS for a templating job, your contact and project details are used to coordinate the booking, on-site visit, and file delivery.
• To send service-related communications — We may contact you to confirm bookings, follow up on jobs in progress, or send your completed DXF files.
• To improve our website — Aggregated, non-identifiable usage data helps us understand which parts of our website are working well and where we can improve.
• To meet legal obligations — In some circumstances we may be required to retain or disclose certain information to comply with Australian law.

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We do not use your personal information for unsolicited marketing without your consent. We do not sell, rent, or trade your personal information to third parties.
 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
Your information may be stored in:

• Secure cloud-based platforms (e.g. email services, project management tools)

• Our website's hosting environment, which uses industry-standard SSL/TLS encryption

 
We retain your personal information only for as long as it is needed for the purpose it was collected, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it securely.

While we take reasonable precautions to protect your data, no method of transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us directly.

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers — We may share information with trusted third-party service providers who assist us in operating our website or delivering our services (such as website hosting providers or email platforms). These parties are required to handle your information in accordance with Australian privacy law and are not permitted to use it for their own purposes.
• Legal requirements — We may disclose your information if required to do so by law, court order, or in response to a lawful request by a government authority.
• Business transfers — In the unlikely event that DTS is sold or merged with another business, your information may be transferred as part of that transaction. We would notify you before this occurs.

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We do not disclose personal information to overseas recipients as a standard practice. If this were to change, we would update this policy and take all steps required under the Australian Privacy Principles.
 

Our website may use cookies — small text files stored on your device — to improve your experience and help us understand how visitors use our site.

• Essential cookies — Required for the website to function properly (e.g. form submissions and page load preferences).
• Analytics cookies — Used to collect anonymous data about how visitors use our website (e.g. Google Analytics). This data does not identify you personally.

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You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

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If we use Google Analytics or similar tools, data collected is governed by those providers' own privacy policies. We encourage you to review them independently.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access — the personal information we hold about you
• Request corrections — to any information that is inaccurate or out of date
• Request deletion — of your personal information, where it is no longer required for the purpose it was collected and no legal obligation requires us to retain it
• Lodge a complaint — if you believe we have not handled your personal information in accordance with the Australian Privacy Principles

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To exercise any of these rights, please contact us at [name]@digitaltemplatingsolutions.com.au. We will respond within a reasonable timeframe, generally within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au  |  Phone: 1300 363 992  |  Post: GPO Box 5218, Sydney NSW 2001

Our website may contain links to external websites, including the Prodim Systems website and other trade or industry resources. These links are provided for your convenience and information only.

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DTS does not control the content of external websites and is not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
 

Our website and services are directed at businesses and trade professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the Last Updated date at the top of this page.

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We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
 

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please get in touch:

Digital Templating Solutions (DTS)
Email: [name]@dt-solutions.com.au
Phone: [Insert Phone Number]
Website: digitaltemplatingsolutions.com.au

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We take all privacy enquiries seriously and will respond within a reasonable timeframe.